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Frequently Asked Questions

What is Family-Friendly Internet?

Whenever you request a website, our nameservers check the name against a list of known phishing and/or pornographic websites. If the name is on the list, we redirect you to a page explaining what happened.

Will it protect my kids from everything bad on the internet?

No, it's not perfect. New "bad" sites pop up every day. We don't block sites like YouTube or MySpace, which may have objectionable content. You, the parent, are the best internet filter available. Please monitor your children's use of the internet.

Which sites are blocked?

Go to http://www.opendns.com/support/checker and type in the website you're interested in. If it's tagged as "pornography", "sexuality", "tasteless", "phishing", or "proxy/anonymizer", it's blocked.

My kids download music all the time. Is that OK?

Most music is copyrighted, which should only be downloaded from paid subscription websites. File-sharing programs like Kazaa, Limewire, etc. contain an upload feature where other users can upload music from your computer. Prosecutors are going after people who share copyrighted files with others. Our Service Agreement requires you to disable the upload (file-sharing) feature on all file-sharing programs.

My computer/connection is slow!

Got Windows 10? Redmond's latest attempt to make our lives easier needs a little tweak:
-Click on the wifi icon in the lower right corner and click once on the wifi connection you're using.
-A "Properties" link should appear. Click on it, and slide "Metered Connection" to the ON position.
-Windows will now ask you before it hogs your connection with a huge update.

Got Windows 7 or 8, but you keep getting a message to upgrade to Windows 10? Remove Windows 10 Popup.

If there's more than one computer in your home, check to see what your kids are downloading or uploading. They might be hogging all your bandwidth.

Another possibility is that a virus or spyware is doing something nasty. For Windows 7, we recommend Malwarebytes, available at malwarebytes.com. If you use AVG, Norton or McAfee anti-virus, you might notice a speed improvement by switching to Malwarebytes. If you use Windows 10, the built-in Windows Defender should keep you reasonably safe.

What programs do you recommend?

See the "Editor's Choice" list on our home page.

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